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Garagekeepers Insurance for Auto Repair Shops

Coverage for damage to customers’ vehicles while they’re in your care — in the bay, on a lift, or parked on your lot overnight.

By the Repair Shop Insurance editorial team · Updated

What garagekeepers insurance covers

When a customer leaves a vehicle with you for service or repair, it is in your care, custody, or control. Garagekeepers insurance covers physical damage to that vehicle while you have it, from causes such as:

  • fire in the shop, or a vehicle falling from a lift or jack;
  • theft of, or break-ins to, cars on your lot or in your building;
  • vandalism, hail, wind, and flood, depending on the coverage selected;
  • collision while an employee moves the car around the lot or takes it on a road test, if collision coverage is included.

Garagekeepers is usually written as a coverage part or endorsement alongside your liability or auto coverage, with its own limit and deductible. Covered causes of loss, limits, and exclusions vary by insurance company.

Why your liability policy doesn’t cover customers’ cars

Liability policies, including garage liability and general liability, generally exclude damage to property in your care, custody, or control. The logic is that liability insurance is for harm to other people’s property — not property you’ve taken responsibility for. A customer’s car in your service bay falls into that exclusion, which is exactly the gap garagekeepers fills.

The same goes for property coverage: your property policy covers your building, tools, and equipment, not vehicles that belong to customers.

Legal liability vs. direct coverage

Garagekeepers coverage is usually offered in three forms. The difference is when it pays, and it affects how a claim feels to your customer.

Legal liability

When it pays
Only when your shop is legally liable for the damage.
In practice
If a storm or an arsonist damages a customer’s car and you weren’t negligent, the claim may go to the customer’s own auto insurance instead.

Direct excess

When it pays
Regardless of fault, after any coverage the customer’s own auto policy provides.
In practice
Covered damage gets paid either way, but the customer’s insurance is involved first.

Direct primary

When it pays
Regardless of fault, before the customer’s own insurance.
In practice
Your policy handles covered damage directly, which avoids involving the customer’s insurer. It generally costs the most.

Legal liability coverage costs less, but it can put you in the position of telling a customer that their own insurance has to handle damage that happened at your shop. Many shops choose a direct option for that reason. Availability of each option varies by insurance company. The difference shows up most clearly in a not-at-fault accident — see road test coverage.

How much garagekeepers coverage do you need?

Garagekeepers limits generally apply per location, with a deductible per vehicle or per loss. To estimate a limit:

  1. Count the most customer vehicles you ever have on site at once — during a busy week, not an average day.
  2. Include vehicles kept overnight, waiting on parts, or left for extended repairs — a big factor for body and collision shops.
  3. Estimate what those vehicles are worth together, and allow for newer or higher-value vehicles.

If a fire or storm damaged every car on your lot at once, would the limit cover it? If not, the difference comes out of your pocket.

Keep customers’ vehicles overnight? Include that in your quote request.

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What garagekeepers typically doesn’t cover

  • The cost of correcting faulty work or replacing defective parts you installed (see faulty workmanship coverage).
  • Customers’ personal belongings left inside the vehicle.
  • Vehicles you own, including loaners and shop vehicles — those belong on a commercial auto policy.
  • Losses beyond the limit, or causes of loss not selected on your policy.

Garagekeepers vs. garage liability vs. property

These three are often confused. Put simply:

  • Garage liability covers injury and damage your shop causes to other people and their property.
  • Garagekeepers covers customers’ vehicles while they’re in your care.
  • Property covers what your business owns — the building, tools, equipment, and parts.

Frequently Asked Questions

Is garagekeepers insurance required?

It isn’t generally a legal requirement, but any shop that keeps customers’ vehicles — even for a few hours — has the exposure. Some commercial customers and landlords also ask for it in writing.

Doesn’t my liability policy already cover customers’ cars?

Generally not while the car is in your care, custody, or control. Liability policies usually exclude that property, which is the gap garagekeepers coverage is designed to fill.

Are customers’ cars covered during road tests?

Damage to the customer’s car itself during a road test is typically a garagekeepers collision question, if collision coverage is included. Injury or damage to other people and their property is an auto liability question. Confirm both with your policy.

Are cars left on my lot overnight covered?

They can be, if the policy covers the location where they’re kept and the causes of loss involved, such as theft or vandalism. How and where vehicles are stored overnight is also something insurance companies ask about, so describe it accurately.

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Tell us about your shop.

Tell us how to reach you and which coverages you’re interested in, and we’ll start reviewing insurance options for your business.